Privacy Policy

1. Who we are?

3ACE Contractors (UK) Limited (3ACE) are an international building and civil engineering, electrical and mechanical installations, design and maintenance contractor based in London.

This privacy notice explains how we use any personal information we collect about you when you use our services and this website.

3ACE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services and this website, then you can be assured that it will only be used in accordance with this privacy notice.


2. What information do we collect about you?

We collect, process and retain personal information about you only when you:

  •      • directly contact us (e.g. email or telephone)
  •      • when you respond to a job application
  •      • when you become an employee {e.g. sign an employment contract)
  •      • When you become a client (e.g. sign a client agreement)


This information can include:

  •      • name
  •      • phone number
  •      • email address
  •      • client location
  •      • visiting IP address


Unless a person voluntarily submits personal data to us (for example, by sending us an email), we cannot personally identify an individual.

We use the information only for the purpose you provided to us.


It may include:

  •      • responding to your request
  •      • providing consulting services


3. How will we use the information about you?

We collect information about you to process your enquiry or manage the service we provide for you.

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it longer than is necessary.

This is what we do for the following:

  • ♦ Prospects:  We use your personal information to respond to any general enquiries you may have made to us via our contact us form, email, telephone or any other method of communication. We will use this information to follow-up your enquiry.
  • ♦ Clients:  We use your personal information so that we can deliver the service(s) you have contracted us to deliver for you. This may include consulting services.
  • ♦ Contractors & Associates: We use your personal information to process your payments for services provided, and to manage your service performance.
  • ♦ Job Applicants: We use your personal information to assess your suitability for the role you have applied for and potentially shortlist you for the job role. All the information you provide us will only be used for progressing your job application, or to fulfil legal or regulatory requirements if necessary.
  • ♦ Current Employees & Former Employees: We use (or used) your personal information to process your salary payments, pensions, so we know who to contact in case you have an emergency at work and manage your work performance.
  • ♦ Website Visitors: We use your information collected from the website to personalise your repeat visits to our website. 3ACE will not share your information for marketing purposes with any other company.


4. Our legal grounds for processing your information

We may rely on one or more of the following legal grounds to process your personal information:

  • ♦ Contract: Article 6(1)(b) of the GDPR, which relates to the processing necessary to perform a contract or to take steps at your request, before entering a contract. We will use if you ask us to provide you with a quote as a prospect or later sign-up as a client, contractor, associate or become an employee.
  • ♦ Employment: Article 9(2)(b) of the GDPR, which relates to our obligations in employment and the safeguarding of your fundamental rights as an employee so that we can process any information which is special category (sensitive) data, such as health.
  • ♦ Preventative or Occupational Medicine: Article 9(2)(h) of the GDPR, where we use special category of data for assessing your work capacity as an employee., which relates to processing for employment, the assessment of your working capacity and preventative or occupational medicine.
  • ♦ Consent: Article 6(1)(a) of the GDPR, which relies on your freely-given consent at the time you provide your personal information to us. We will always make it clear what your information will be used for and provide a link to our privacy policy and the ability to opt out of communications. We will use this when you agree for us to use your testimonial in our marketing materials as a client.
  • ♦ Legal Obligation: Article 6(1)(c) of the GDPR, where the processing is necessary in order for us to comply with a legal obligation. Where we will need to maintain records of sick leave and other types of leave for which statutory payments are available, as well as complying with health and safety law in certain circumstances as an employee.
  • ♦ Legitimate Interests: Article 6(1)(f) of the GDPR, which relates to our legitimate interests communicating with our clients, prospects and associates to introduce them to services, or market similar services that maybe of interest and benefit to them.


5. Where we store your information?

We store personal data in digital format on secure cloud servers and systems hosted in the European Union (EU) and the United States (US). Where data is stored on servers located in the US we rely on the Privacy Shield Framework to transfer this information. Access to personal data is highly restricted internally for approved business purposes only.

Any personal data collected in paper form (e.g. contracts, feedback forms, business cards, etc.) are securely filed at our office location in the UK.


6. How long do we keep your information?

We have data retention policies and procedures designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of your personal information. Personal information that we process for any purpose or purposes will not be kept for longer than is necessary.

We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

For a copy of our data retention schedule email our Data Compliance Manager at


7. Keeping personal data secure and disclosing your information

Transmitting information over the internet is generally not completely secure. We have procedures and security in place to keep personal data secure once it is in our systems.

We will not share personal information with any 3rd party organisation for market research, marketing, or commercial purposes without specific consent from the user.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

However, we may share information (including personal information) if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This may include submitting information for legal reasons.


8. Access to your information and correction

You have the right at any time to:

  •      - Ask for a copy of the information about you held by us in our records
  •      - Ask us to correct any inaccuracies in your information
  •      - Make a request to us to delete what personal data of yours we hold
  •      - Object to receiving any marketing communications from us.


Please make any of the requests outlined above by contacting our Data Compliance Manager by email at or in writing at 3ACE Contractors (UK) Limited, THE MILLE, 1000 Great West Road, London, TW8 9DW.

In the event that you wish to complain about how we have handled your personal data, please contact the Data Compliance Manager by email at or in writing at 3ACE Contractors (UK) Limited, THE MILLE, 1000 Great West Road, London, TW8 9DW. Our Data Compliance Manager will then look into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner’s Office in the UK here:  and file a complaint with them.


9. Children’s privacy

Our Service does not address and is not directed towards anyone under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our systems.


10. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.


11. Other websites

Our website contains links to other websites. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read to read the privacy statements on the other websites you visit.


12. Changes to our privacy notice

We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 22nd June 2018.

3ACE Contractors (UK) is a registered Data Controller with the Information Commissioner’s Office (ICO).


13. How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you, email us at or write to:

Data Compliance Manager

3ACE Contractors (UK) Limited


1000 Great West Road

London TW8 9DW